Friday, September 2, 2011

Need help setting up email on your mobile phone?

One of my clients wrote this to me.

I have an Iphone and can't work out how to get emails happening - is this something you could help me with? I have been back to Telstra shop but they are bloody hopeless.

Generally the people at the Telstra shop are sales people and their skill with technology will be quite varied. We can’t all be good at everything. In addition to work out how best to set up the iPhone, you need to first work out what options you have available. There services you are currently using will limit your options and I find people need a small amount of training to understand what can and can’t be done. Unfortunately every option currently available has a number of trade-offs and people are usually restricted in the options they can use based on their previous choices. The result is a compromise and people need to be aware of what the compromise entails.

I find it is much easier to help people set up the smart phone if they are present. Working with them over the telephone where you need to step them through the menus can be quite time consuming. In the case of this client I assisted them over the telephone and what I couldn’t see was the iPhone 4 suffers from the “death grip”, where if held in a certain way the signal strength drops considerably and connectivity can be intermittent or drop out completely, was making support more difficult. I’m happy to assist people with telephone support but generally it can be more time consuming and thus more expensive for some problems.

If you need assistance with setting up email on your mobile phone, tablet, or in fact any computer, I’m happy to assist.

Kelvin Eldridge
Call 0415 910 703 if your need assistance with your computer.

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